Customer Support

We offer support whether you are an existing customer or not

Click here to open a support ticket OR give us a call at (586) 268-9200

Our services include, but are not limited to:

Adjusting Tables

No matter the brand, model or condition of the table, we fix it. Our experts have over 25+ years experience with all styles and brands. When we recondition our tables, we fully strip them down and rebuild them to your customized needs, or repair it just as the manufacturer sold it. We replace or upgrade the mechanics, electrical and hydraulics as well as install new upholstery, or repair existing upholstery. Customization can include clinic-specific upholstery such as stitching your logo onto the table, adding cervical, thoracic, lumbar and/or pelvic drops, removing any existing drops, adding or removing flexion/distraction, or completely change the upholstery. 

Computed Radiography (CR)

Computed Radiography scanners have many moving parts, which can lead to many things going wrong internally. Our CR technicians know of these common issues and have the experience and replacement parts to get the job done. Many of our CR scanners have been sold over 10 years ago and are still running in mint condition today. Some widely known CR scanners in which we repair are Kodak POC, AGFA CR, Fuji, Carestream, 3-disc Flash/Spark and more. Basic service will include an inspection of system, full before-and-after diagnostic report, cost-friendly approach to trouble-shooting, replacement parts, preventative maintenance and follow-ups regarding past services.

Direct Radiography (DR)

Digital Detector panels do not have nearly the amount of hiccups as CR scanners do. All of our panels come with at least a 3 year warranty. In case of any failures, a loaner panel is sent from our manufacturer to your office within 1 business day as the defective panel is sent overseas to be inspected and fully repaired. 

Computer Software/Hardware

Computers can be prone to issues out-of-nowhere. Our IT team has experience with Opal-RAD software to resolve problems quickly and efficiently, as well as hardware replacement to get your machine up-and-running as quickly as possible. 

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